Moderation Team Member - Role Profile

Principle Responsibilities

Principle Responsibilities	To moderate the roleplay server and Discord server; support server members and offer guidance. In particular: Resolve disputes Resolve moderation incidents Take appropriate action to uphold server rules Deal with members who may be stressed, upset and/or distraught Managing, sharing and viewing sensitive information Accurately record reports of incidents or information and intelligence Provide information, advice, guidance and resolution to queries from members
Role Type	Server Staff
Training	Practical Training elements Assessment of staffing capabilities/trial period

Essential Skills

Essential skills and knowledge	Excellent keyboard skills Excellent written communication skills Ability to capture critical information and record it accurately Demonstrate analytical and critical thinking skills Excellent customer service skills Good decision-making skills Ability to adapt to change Demonstrable experience of working as part of a team
Essential competencies	Openness to change Negotiation and influencing Respect for race and diversity Team working Community focus Effective communication Problem solving Personal responsibility Resilience